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Frequently asked questions

A few quick answers. If yours isn't here, our contact page is the fastest way to reach us.

How do I get my tickets?

Tickets land in your member account as soon as your order goes through. Show the QR code at the door — that's it.

Can I get a refund?

Tickets are non-refundable — please make sure you can attend before you check out. If we cancel an event, we'll contact ticket holders directly. For anything else, get in touch via our contact page.

Is there an age limit?

Yes — our site is 18 and up, so you must be at least 18 to have an account and buy tickets. Most of our nights are 19+ (ID at the door); some are 18+ when there's no alcohol. Check each event page for its specific policy.

Do you have a code of conduct?

Yes — read it in full at the link below.

Are you sure?